Pandemic Problems Provide Unique Partnership Building Opportunity
Recently the corporate training manager at a large international building materials company reached out to IAC wanting technical training on baghouses, dust collectors, and other process equipment for their cement products division’s maintenance and operation teams.
In the past they’d used another company for this training, but found the presentations too generic to be worthwhile, and wanted a company that could tailor the training to the types of equipment at their site locations. The problem they had was that the current lock downs, caused by the Covid-19 pandemic, did not allow for on-site training sessions nor an initial, pre-training equipment walk-through by IAC’s service experts.
They wanted to know if IAC could offer a solution.. The response from IAC was a resounding yes. IAC’s service teams have extensive experience with all types and manufacturer brands of baghouses, dust collectors, and other process equipment. After asking questions about the systems currently in use at the customer’s numerous sites, the IAC Service teams designed virtual training seminars with information customized to each site’s equipment and service issues.
IAC also accommodated the customer’s multiple plant shifts and time zones by providing virtual training opportunities across several weeks, hosting multiple sessions on a variety of weekdays. During the training sessions very engaging discussions were had on the most common issues faced by each location, and IAC’s service teams incorporated these issues into the training presentations, further customizing them for the customer’s future benefit.
The first set of training seminars were so successful that the company requested additional dates and classes. IAC is now creating a virtual training library for the customer’s continued use. As an additional beneft, several of IAC’s expert service crew members are bi-lingual, so meaningful presentations can be created in English or Spanish. A customer’s request created a challenge and IAC answered with solutions, opening the door for multiple opportunities to build a long lasting training partnership.
If your company has training needs, let IAC create a customized solution that will benefit your company for years to come. Contact us by calling 800-334-7431 or web chat with us at iac-intl.com.